Read Online and Download Ebook Never Split the Difference: Negotiating As If Your Life Depended On It, by Chris Voss Tahl Raz
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Never Split the Difference: Negotiating As If Your Life Depended On It, by Chris Voss Tahl Raz
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A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
Product details
Hardcover: 288 pages
Publisher: HarperBusiness; 1 edition (May 17, 2016)
Language: English
ISBN-10: 0062407805
ISBN-13: 978-0062407801
Product Dimensions:
6 x 1 x 9 inches
Shipping Weight: 15.2 ounces (View shipping rates and policies)
Average Customer Review:
4.8 out of 5 stars
1,959 customer reviews
Amazon Best Sellers Rank:
#910 in Books (See Top 100 in Books)
You may be surprised to find I really do not want to leave a review for this book. The reason why is there is so much anyone could use for negotiation and sales when implemented correctly would make magic happen. I wanted to see what could be offered from someone who had to deal with intangibles like a human life and how to work out a deal to save a person. What you can learn in this book can help you close a deal or save yourself from a bad agreement.As a sales trainer there is so much to learn from this book alone you could change the way you sell immediately. There are items explained that are based upon persuasion strategies that do work well including one or two I would not have thought to use. I will be requiring the people I work with and coach to read this book. My library holds most of the so called greats people love in this field. I get to ride co pilot with salespeople just about every day and see the common mistakes made not just in sales but also in negotiation. Most of the time I am leery about what the authors say since much of what comes out is based on win-win, you will be happy to find this book is not based on a horrible way to work with people.This book is more of the Jim Camp style of Start with no.When you deal with people in the real life you will find “no†is a great answer to get and this is true.There is a theme about keeping calm throughout the conversation with the other person or party, working off a set guide or parameter and asking the right questions a few times in a varying manner.You will find plenty of other gems in this book:The right way to use vocal tone to persuadeMirroring the other persons words to build better rapportAnchoring words or emotions to use to your advantageGetting people to say “that’s right†(and why it is an important saying)The power of the word "fair" so you can close more deals… and that is just the first half of the book.This book is written well and at the end of each chapter there is a breakdown of what you should take away from each section.Do yourself a favor and just buy the book as you will get something from it quickly
My bona fides: I have professionally negotiated for over thirty years. Do it daily. I've taken approximately 20 hours of graduate study in negotiation and conflict resolution. I occasionally lecture on the subject.My rating: This is one of the two best books anyone can read on negotiation. The other is Cialdini's famous, "Influence: The Art and Science of Persuasion." While there are many good books on the subject, I can't think of any others that are as complete and useful as these.Advice: Remember that negotiation is a practice. You will be best aided by these books by taking a chapter at a time and practice the ideas and techniques. Practice them on your family, on your colleagues and on your friends. (Forget pets. Dogs are too obliging and cats too indifferent.)
My guess is around 70% of my purchases are made on Amazon: it's a lot of stuff, both for home and for my company. This is the first item (across all categories) that I've written a review for. I'm compelled because this book has changed my life, and I suspect it can change yours — What do you have to lose by reading it?I thought I’d learned what I needed to know about negotiation. I went to a prestigious business school and took their negotiation class, learning all about Getting Yes, BATNA, and other fancy acronyms. I’d also had to bargain my share in both work and personal life. Yet, I felt like the tools I’d been given were meant for some alternate reality where people are totally dispassionate, rational robots, doing math in their heads to get to logical outcomes. The negotiations I’d been in with were instead with passionate, irrational (including myself) humans, sometimes getting angry or sad, often making decisions that didn’t “make any sense†(to me). I was pretty sure the negotiation outcomes we were getting to were subpar, both for me and for them: a lot of splitting the difference, mostly to make the negotiations — which felt uncomfortable for all parties — stop.Note, when I mean “negotiationâ€, I’m speaking pretty broadly: from “negotiating" with my fiancée on who should walk the dog tonight, to negotiating with an employee on why this feature needed to be built urgently, to negotiating with an angry customer who’d called me angry about something, to negotiating with my parents on wedding plans, the list goes on. Each negotiation tougher and more emotional than the next, yet with tools that told me emotions didn’t matter. Huh?I don’t remember how I came across Never Split the Difference, but man, am I glad I did. The book exposed me to a whole different way of negotiating, questioning the rational toolkit I’d been given in business school and replacing it with a more human set of tools. This set based on psychology and understanding of normal human emotions. It builds on empathy and active listening skills, layers on ways to label emotions and ask open-ended calibrated questions. It includes polite ways to say “no†without offending the other party, and many more. Most importantly it builds a framework that lets you deeply understand what the other party needs, wants, and desires, and work with them to achieve an outcome where you get your goals met — without ever “splitting the difference†again.And it has worked wonders. Since reading this book, I have:- Forged a better relationship with my fiancée by actively listening to her before jointly finding solutions- Negotiated successful resolutions to emotionally charged topics with parents and friends- Brought angry customers — who felt we had failed them — back from the brink to trusting us again- Forged a better relationship with my business partners by understanding how they value time, silence, relationships, surprises, etc…- Gotten discounts on things that I didn’t think could be discounted, just by using my name- Gotten to the front of the waiting line at busy restaurants- Said no to bad deals, because no deal is better than a bad one- the list goes on.I warn you that this book is the start of a rabbit hole that you might want to keep digging down. I’ve recommended this book to anyone who will listen, personally bought it 29 times as a gift for friends & coworkers alike, taken an online class (taught by the author’s son, a brilliant negotiator in his own right), etc...Negotiation, in the broadest sense as described above, is something I want to become an expert in, because I now understand that every conversation is a negotiation. This is likely the most useful skill you can learn and apply.It all started with this book. Are you too busy to read it?
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