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Front Office Operations & Management By Ahmed Ismail
Ebook Front Office Operations & Management By Ahmed Ismail
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- Sales Rank: #1035202 in Books
- Brand: Brand: Cengage Learning
- Published on: 2001-12-20
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x .87" w x 8.00" l, 1.40 pounds
- Binding: Paperback
- 384 pages
- Used Book in Good Condition
Review
Chapter 1: Hotels- Past and Present. Chapter 2: Hotel Classifications. Chapter 3: The Hotel Guest. Chapter 4: The Guest Room. Chapter 5: Hotel Organization. Chapter 6: Front Office Overview. Chapter 7: Room Rate Structure. Chapter 8: The Property Management System. Chapter 9: Guest Accounting. Chapter 10: Night Audit. Chapter 11: Housekeeping. Chapter 12: Reservations and Forecasting. Chapter 13: Measuring Hotel Performance. Chapter 14: Guest Service.
About the Author
Ahmed Ismail holds a B.A in Management from Adolphus College. His experiences in the hospitality industry inlcude Hotel Sales and Operations, Front Desk Supervision and Accounting Supervision. He has received numerous industry awards, including the NCAA Contribution Award for Hospitality, and the Bill Tiefel Hospitality Award, which he received twice.
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